Refund policy
Effective Date: September 15, 2026
Thank you for your purchase of The Intentional Maven products. This page covers how we ship and how returns work. Returns are handled differently depending on where you bought, so please review the section that applies to you.
Shipping
Where we ship
We currently ship to addresses within the United States. Orders ship from our fulfillment partner in Utah.
Customers in Canada can find our products on Amazon.ca.
Shipping cost
Shipping is free on all orders. There is no minimum.
Processing and delivery
- Orders are usually dispatched within 1–2 business days.
- Delivery typically takes 5–8 business days from dispatch.
- Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers or events outside our control.
Tracking
You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.
Problems with your delivery
If your order arrives damaged, or does not arrive at all, contact us at hello@theintentionalmaven.com and we will make it right.
Returns & Exchanges
Purchases made on our website (theintentionalmaven.com)
- You may request a return within 30 days of delivery.
- Items must be unused, unaltered and in their original packaging.
- Proof of purchase (order number or receipt) is required.
- Contact us at hello@theintentionalmaven.com before sending anything back, and we will provide return instructions and the correct address.
Purchases made on Amazon
- If you purchased through Amazon.com or Amazon.ca, your order, payment and return are processed directly by Amazon under their terms and policies.
- To initiate a return: log in to your Amazon account, go to Your Orders, select Return or Replace Items, and follow the prompts.
- For anything Amazon's system cannot resolve, contact us at hello@theintentionalmaven.com and we will do our best to help.
Non-returnable items
- Gift cards
- Final-sale or clearance items
- Items damaged by misuse, accidents, negligence or unauthorized modifications
How to return
Contact us at hello@theintentionalmaven.com before sending anything back. We will provide instructions for return shipping. Once your item is received and inspected, we will issue a refund to your original payment method, or a store credit if you prefer.
Return shipping costs
- Shipping to you is free, so there is no outbound shipping charge to refund.
- Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
- We recommend using a trackable and insured service, as we are not responsible for lost inbound packages.
Defective or wrong items
If your item arrives defective, damaged or incorrect, contact us within 30 days of delivery and we will arrange a replacement or a full refund at no cost to you, including return shipping.
Refund timeline
Refunds are processed within 5–10 business days after we receive and inspect your return. Depending on your bank, it may take additional time for the funds to appear.
Your Legal Rights
This policy does not limit any rights you may have under consumer protection laws in your jurisdiction (for example California consumer rights, Canadian consumer protection, or EU rights).
Contact Us
For all shipping, return and exchange questions, please contact:
Harmani Enterprises Ltd. (DBA The Intentional Maven)